Yes, we have a 30-day return policy. This means you can return your order within 30 days of receiving it, as long as the item is unused and in its original packaging. Please contact us at info@celestinelondon.com to request a return.

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.

Once your order has been shipped, you will receive a tracking number. With this number, you can track the status of your order via the "Track Your Order" page in the main menu of our website.

We send the order confirmation within 1 to 2 business days (excluding weekends and public holidays) after you place your order.

After that, we do our best to ensure your package is delivered to you as quickly as possible.

1. Take photos of the damage: Take clear pictures of the package and the product itself so we can get a good idea of the damage.
2. Contact our customer service as soon as possible: Send an email to info@celestinelondon.com or use the contact form on our website. Include the photos and your order number for faster processing.
3. Provide a description of the damage: Briefly explain what is damaged and whether the packaging was also damaged upon delivery.
4. Wait for further instructions: Our team will inform you as soon as possible about the next steps, such as a replacement or a refund.

We offer various payment methods to make your shopping experience as simple and secure as possible. Here are the payment methods we currently accept:

• Credit or Debit Cards: We accept major credit and debit cards, including Visa and Mastercard.
• Local Payment Methods: In France, we accept local payment methods such as PayPal.
• Gift Cards or Store Credit: If you have a gift card or store credit from us, you can use it to pay for your purchases.

Please note that the availability of payment methods may vary depending on the specific products you are purchasing.

If you have any questions about payment methods or need assistance with your payment, please do not hesitate to contact our customer service team.